Privacy Policy — How nbakee Protects Your Data

1 Information We Collect

nbakee collects personal data from you in several ways — directly when you register and use the platform, automatically through your device and browsing behaviour, and occasionally from third-party sources where permitted by law. We collect only the data that is necessary for the purposes described in this policy, and we do not collect sensitive personal data beyond what is required for identity verification and fraud prevention.

1.1 Information You Provide Directly

When you register an account, interact with our customer support team, or use any feature of the nbakee platform, you may provide us with the following categories of personal information:

• Identity data: Full legal name, date of birth, gender, and nationality as provided during registration or KYC verification.
• Contact data: Email address and Bangladesh mobile number (required for account creation and SMS OTP authentication).
• Address data: Residential address, city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi), and postal code as required for identity verification.
• Identity document data: Scanned copies or photographs of your National ID card (NID), passport, or driving licence submitted for KYC purposes.
• Financial data: Payment method details including bKash, Nagad, Rocket, or Upay mobile wallet numbers, or bank account identifiers (BRAC Bank, City Bank, Dutch-Bangla Bank, Islami Bank, Sonali Bank) used for deposits and withdrawals. Full card numbers are never stored on our systems.
• Communications data: The content of any messages, emails, or live chat transcripts exchanged between you and nbakee's support team.

1.2 Information Collected Automatically

When you visit or use the nbakee platform, certain data is collected automatically by our systems and third-party analytics tools:

1.3 Information From Third Parties

In certain circumstances, nbakee may receive personal data about you from third-party sources, including identity verification service providers used during the KYC process, payment processing partners (such as mobile wallet operators and banks), and fraud detection and anti-money laundering screening services. Data received from third parties is treated with the same level of care and security as data collected directly from you.

2 How We Use Your Data

nbakee uses the personal data we collect for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected. The primary purposes for which we process your personal data are as follows:

• Account creation and management: To register your player account, authenticate your identity at login, maintain your account settings and preferences, and communicate account-related information.
• Service delivery: To enable you to deposit funds, place bets across cricket, slots, live dealer, and fishing game categories, request withdrawals, and access all features of the nbakee platform.
• KYC and compliance: To verify your age (18+ requirement), confirm your identity, and fulfil our obligations under applicable anti-money laundering (AML) and know-your-customer (KYC) frameworks.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, Visa, and Mastercard, and to reconcile transaction records accurately.
• Customer support: To respond to your enquiries, resolve complaints, investigate disputes, and improve the quality of our support service.
• Security and fraud prevention: To monitor accounts and transactions for suspicious activity, detect and prevent fraud, collusion, and bonus abuse, and protect the integrity of the nbakee platform.
• Platform improvement: To analyse usage patterns, identify technical issues, and develop enhancements to the platform's features, performance, and user experience.
• Marketing communications: To send you promotional offers, bonus notifications, and seasonal campaign information — but only where you have opted in to receive such communications. You may opt out at any time.
• Legal obligations: To comply with applicable laws, respond to lawful requests from regulatory or law enforcement authorities, and enforce our Terms & Conditions.

3 Data Sharing & Third Parties

nbakee does not sell your personal data. We share personal data with third parties only to the extent necessary to deliver our services, comply with our legal obligations, and protect the security of the platform. All third parties with whom we share data are required to process it only for the specific purposes we have authorised and to maintain appropriate security standards.

3.1 Service Providers

We engage trusted third-party service providers to support our platform operations. These include:

• Game content providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive the minimum data necessary to deliver their game content, manage in-game transactions, and resolve technical disputes.
• Payment processors: bKash, Nagad, Rocket, Upay, and partnered Bangladeshi banks receive payment transaction data necessary to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC service providers receive copies of identity documents for the purpose of verifying your age and identity. These providers operate under strict data processing agreements.
• Analytics providers: We use analytics tools to understand how the platform is used. Analytics data is aggregated and anonymised wherever possible.
• Customer support platforms: Our support tooling may process your contact information and communication history to facilitate customer service delivery.

3.2 Legal and Regulatory Disclosure

nbakee may disclose your personal data to competent authorities, regulatory bodies, law enforcement agencies, or courts where we are legally required to do so. Such disclosures are made strictly in accordance with applicable law and only to the extent required. We will, wherever permitted, notify you before making such a disclosure.

3.3 Business Transfers

In the event that nbakee undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, nbakee will take reasonable steps to ensure that the acquiring entity upholds equivalent data protection standards, and registered players will be notified of any material change in data controller before the transfer takes effect.

4 Cookies & Tracking Technologies

nbakee uses cookies and similar technologies (such as pixel tags and local storage) to operate the platform, remember your preferences, maintain your login session, and gather analytical data that helps us improve the user experience. This section explains the types of cookies we use and how you can manage them.

4.1 Types of Cookies Used

4.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most modern browsers allow you to block, delete, or receive alerts about cookies. Please note that disabling strictly necessary cookies will prevent you from logging into your nbakee account and using core platform features. For instructions on managing cookies in your specific browser, please refer to your browser's help documentation.

Cookies set by third-party game providers (such as Pragmatic Play and Evolution Gaming) are governed by those providers' own cookie policies. nbakee has no control over third-party cookies placed by game content delivered within the platform.

5 Data Security & Storage

nbakee employs a range of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. While no security system can guarantee absolute protection, we continuously review and update our security practices to reflect current industry standards.

5.1 Technical Security Measures

• SSL/TLS encryption: All data transmitted between your browser or mobile device and nbakee's servers is encrypted using SSL/TLS technology. Look for the padlock icon in your browser's address bar when accessing the platform.
• Password hashing: Account passwords are stored using strong, one-way cryptographic hashing algorithms. nbakee staff cannot view your password in plain text at any time.
• Two-factor authentication (2FA): SMS OTP-based 2FA is available and strongly recommended for all player accounts to add an additional layer of protection against unauthorised login.
• Firewalls and intrusion detection: Our server infrastructure is protected by firewalls and monitored continuously for intrusion attempts and anomalous activity.
• Access controls: Access to personal data within nbakee's internal systems is restricted on a strict need-to-know basis. Staff who handle personal data receive regular training on data protection obligations.

5.2 Data Storage Location

Personal data collected by nbakee is stored on secure servers. Where data is processed or stored outside Bangladesh, nbakee ensures that equivalent data protection standards are applied and that appropriate contractual safeguards are in place with the relevant data processors.

5.3 Reporting a Security Concern

If you believe that your nbakee account has been compromised, or if you discover a potential security vulnerability on the platform, please contact us immediately at [email protected]. Do not attempt to exploit any identified vulnerability — responsible disclosure allows us to address security issues promptly and protect all players on the platform.

6 Your Privacy Rights

As a registered player on nbakee, you have the following rights in relation to your personal data. To exercise any of these rights, please submit a written request to [email protected] from the email address associated with your nbakee account. We will respond to all verified requests within 30 days of receipt.

• Right of Access: You have the right to request a copy of the personal data that nbakee holds about you, along with information about how it is being used and with whom it has been shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain information directly via your account settings.
• Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal data. This right is subject to limitations where we are required to retain data to comply with legal obligations (such as AML record-keeping requirements) or where data is necessary to resolve an open dispute.
• Right to Restrict Processing: You may request that we temporarily restrict the processing of your personal data in certain circumstances — for example, while we investigate a dispute about the accuracy of your data.
• Right to Data Portability: Where data is processed on the basis of your consent or a contractual obligation, you may request a copy of your data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where we rely on your consent as the legal basis for processing your data (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, although we may be able to demonstrate overriding legitimate grounds in certain cases.

7 Data Retention Policy

nbakee retains personal data for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, and in accordance with applicable legal, regulatory, and operational requirements. We do not retain personal data for longer than is justified, and we have defined retention periods for each category of data we hold.

Upon expiry of the applicable retention period, personal data is securely deleted from our active systems and anonymised in any backup records. Where deletion is not technically feasible within the immediate period (for example, in encrypted backup archives), the data is isolated and protected from further processing until secure deletion is possible.

8 Updates to This Privacy Policy

nbakee reserves the right to update or amend this Privacy Policy at any time in response to changes in applicable law, our data processing practices, the services we offer, or the technology we use. We are committed to keeping this policy accurate, current, and transparent.

When a material change is made to this Privacy Policy, we will notify registered players via the email address associated with their account and will display a prominent notice on the nbakee platform upon next login. The updated policy will take effect from the date stated at the top of this document. We encourage you to review this policy periodically to stay informed about how we protect your data.

Continued use of the nbakee platform following notification of any change to this Privacy Policy constitutes your acceptance of the revised policy. If you do not accept the revised terms, you must stop using the platform and may request account closure by contacting [email protected].

For any privacy-related queries, requests, or concerns, please contact our support team directly at [email protected]. We are committed to handling all privacy matters promptly and transparently. nbakee is an entertainment platform. For adults aged 18 and above only. Please gamble responsibly.