Responsible Gaming at nbakee — Play Smart, Stay Safe

1 Age Restriction & 18+ Policy

nbakee operates exclusively for adults. You must be at least 18 years of age to register an account, make a deposit, and participate in any form of gambling activity on the platform — including casino games, live dealer tables, sports betting on cricket and football, slot games, and fishing games. This is a strict and non-negotiable requirement that applies to every player in Bangladesh, regardless of circumstances.

During the registration process, all players are required to confirm that they meet the minimum age requirement. nbakee reserves the right to request identity verification documents at any stage to confirm age. These documents may include a valid National ID card (NID), passport, or driving licence. Any account found to belong to a person under the age of 18 will be immediately suspended, all funds will be withheld pending investigation, and the matter may be referred to appropriate authorities.

Age verification is an ongoing obligation, not a one-time check. nbakee may request re-verification of age at any point during a player's account lifetime — particularly before processing large withdrawals or when there is reason to believe that account security may have been compromised. We take the safety of young people seriously and invest continuously in our age verification infrastructure.

2 Recognising Problem Gambling

Gambling is designed to be entertaining, and for the vast majority of players it stays that way. However, for some individuals gambling can shift from a leisure activity to a source of financial stress, emotional distress, and personal harm. Recognising the early warning signs of problem gambling is the first and most important step toward getting help.

Warning Signs to Watch For

If you recognise two or more of these signs in your own behaviour, we strongly encourage you to take a break using our time-out tool, set stricter deposit limits, or consider initiating a self-exclusion. Reaching out to our support team at [email protected] is a confidential and judgement-free starting point.

3 Responsible Gaming Tools at nbakee

nbakee provides a comprehensive suite of responsible gaming tools that are built directly into your player account. These tools are free to use, immediately effective, and designed to give you full control over your gambling activity. You can access all responsible gaming settings from the Account Settings section of the nbakee platform after logging in.

4 Self-Exclusion Programme

Self-exclusion is the most comprehensive responsible gaming tool available to nbakee players. It is designed for individuals who recognise that gambling is having a serious negative impact on their life and who want to take a firm, enforceable step back from the platform. nbakee takes self-exclusion requests seriously and processes them with urgency and care.

How Self-Exclusion Works

• Minimum period: Self-exclusion is available for a minimum period of 6 months, with options for 1 year, 2 years, 5 years, or permanently.
• Immediate effect: Once a self-exclusion request is confirmed, your account will be suspended within 24 hours. All pending promotional communications will be cancelled immediately.
• No new accounts: During the self-exclusion period, you are prohibited from opening a new account on the nbakee platform using any personal details, email address, or payment method associated with your existing account.
• Funds return: Any funds held in your account balance at the time of self-exclusion will be returned to your registered payment method (bKash, Nagad, or bank account) within the standard withdrawal processing timeframe.
• Irreversible during period: A self-exclusion cannot be reversed or shortened during the chosen exclusion period. This is intentional — it provides a genuine, reliable commitment rather than one that can be easily undone in a moment of impulse.
• Reinstatement: At the end of the exclusion period, you must actively request account reinstatement in writing to [email protected]. Reinstatement is not automatic. A mandatory 7-day reflection period applies before any reinstatement is processed.

How to Request Self-Exclusion

You can initiate self-exclusion by:

1. Logging into your nbakee account and navigating to Account Settings → Responsible Gaming → Self-Exclusion.
2. Selecting your preferred exclusion duration and confirming the request.
3. Alternatively, sending an email to [email protected] with the subject line "Self-Exclusion Request", including your registered username and preferred exclusion period. Our team will process this within 24 hours.

5 Deposit & Spending Limits

One of the most practical and effective ways to stay in control of your gambling is to set a deposit limit before you begin playing. nbakee's deposit limit tool allows you to define the maximum amount you are willing to deposit into your account over a specified time period, giving you a built-in financial guardrail that works automatically.

Available Limit Types

• Daily deposit limit: The maximum total amount (in BDT) you can deposit within any rolling 24-hour period.
• Weekly deposit limit: The maximum total amount you can deposit within any rolling 7-day period.
• Monthly deposit limit: The maximum total amount you can deposit within any rolling 30-day period.
• Loss limit: The maximum net amount you can lose across a defined daily, weekly, or monthly period before further betting is paused.
• Wager limit: A cap on the total value of bets placed within a chosen period, regardless of win or loss outcomes.

Key Rules for Deposit Limits

nbakee applies the following rules to all deposit and spending limit changes to ensure they provide genuine protection:

• Reducing a limit (setting a lower cap) takes effect immediately.
• Increasing a limit (raising the cap) is subject to a mandatory 7-day cooling-off period before the new, higher limit comes into force. This delay prevents impulsive decisions made during a losing streak.
• Removing a limit entirely also triggers the 7-day cooling-off period.
• Limit history is retained in your account for transparency and cannot be deleted.

We recommend that all Bangladesh players set a monthly deposit limit that reflects their true disposable income — an amount they would be comfortable losing entirely, because gambling outcomes are never guaranteed. A good rule of thumb is to treat any gambling budget as entertainment spending, not as an investment or income source.

6 Time-Out & Cool-Off Features

Sometimes all a player needs is a structured break — not a full self-exclusion, but a definite pause to step back, reflect, and return to balance. nbakee's time-out feature provides exactly this, offering a range of short-to-medium break durations that suspend your account temporarily while keeping it available for the future.

Available Time-Out Durations

• 24 hours
• 48 hours
• 7 days (1 week)
• 14 days (2 weeks)
• 30 days (1 month)
• 42 days (6 weeks)

What Happens During a Time-Out

• Your nbakee account is immediately suspended for the duration you selected.
• You cannot log in, deposit, place bets, or access any gameplay features during the time-out period.
• All promotional and marketing emails are suppressed for the duration of the time-out.
• Any existing open bets placed before the time-out was activated will be settled normally in accordance with standard rules.
• Your account balance is preserved and will be accessible again once the time-out expires.
• Unlike self-exclusion, a time-out does expire automatically — your account resumes access at the end of the chosen period without requiring a reactivation request.

7 Protecting Minors

nbakee is committed to preventing underage gambling. We take extensive steps to ensure that children and teenagers cannot access or use our platform. As a parent or guardian, you also play an important role in preventing minors from accessing gambling websites, and we strongly encourage the use of parental control software alongside our own measures.

nbakee's Age Protection Measures

• Mandatory age confirmation at account registration.
• KYC identity verification before any withdrawal is processed, including proof of age via NID, passport, or driving licence.
• Risk-based re-verification of age at any point during account activity.
• Immediate account suspension if any information suggests the account holder may be under 18.
• Forfeiture of any winnings associated with an underage account.

Advice for Parents and Guardians in Bangladesh

If you share a device or home network with minors, we recommend the following steps to prevent accidental or intentional access to gambling platforms:

• Never leave your nbakee account logged in on a shared device. Always log out after each session and ensure your password is not stored in the browser.
• Consider installing parental control or content filtering software on shared devices and home routers. These tools can block access to gambling websites at the network level.
• Have open conversations with young people about the risks of gambling and the legal age requirement. Education is one of the most effective protective tools available.
• If you believe a minor has already accessed a gambling platform using your details or a separately created account, contact [email protected] immediately so we can investigate and take appropriate action.

8 Getting Help & Support

If gambling has become a source of stress, financial hardship, or emotional difficulty — for yourself or someone you care about — please do not hesitate to reach out for support. nbakee's customer support team is available 24 hours a day, 7 days a week and will handle all responsible gaming enquiries with complete confidentiality and without judgement.

Contact nbakee Support

For responsible gaming assistance, account restrictions, self-exclusion requests, or to speak with a member of our team about your account:

• Email: [email protected] — please use the subject line "Responsible Gaming" for priority routing.
• Live Chat: Available 24/7 through the nbakee platform after logging in.
• Response time: All responsible gaming requests are treated as high priority and responded to within a maximum of 24 hours, with most requests handled within 2 hours.

General Guidance on Healthy Gambling Habits

Whether or not you are experiencing a problem, the following principles form the basis of healthy, recreational gambling:

• Gamble only with money you can afford to lose — never use funds reserved for rent, food, utilities, or family needs.
• Set a budget before you start — decide in advance how much you are willing to spend in a session and stop when that amount is reached.
• Treat gambling as entertainment, not income — the house always has a mathematical edge; long-term profits are not a realistic expectation.
• Take regular breaks — step away from the screen at least every hour, and never gamble when you are tired, stressed, upset, or under the influence of substances.
• Balance gambling with other activities — maintain a healthy mix of social activities, exercise, and hobbies outside of gambling.
• Keep track of time and spend — use nbakee's session time reminders and reality check alerts to stay aware of how long you have been playing and how much you have deposited.
• Never chase your losses — accepting a loss and closing the session is always the right decision when you have reached your budget.

Remember: seeking help is a sign of courage and good judgement. You do not have to wait until gambling becomes a serious problem before using the tools and support available on nbakee. The responsible gaming features on this platform exist for all players — use them freely and without hesitation.